Terms & Conditions

Terms and Conditions

Effective Date: 16/11/2024

Welcome to spark parcel By using our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Services Provided

We offer door-to-door shipping services, including:

  • Picking up parcels from the sender's location.
  • Delivering parcels to the recipient's location.

2. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old or have legal permission to use our services.
  • The items being shipped comply with all applicable laws and regulations.

3. Prohibited Items

We do not accept shipments that include items prohibited under Iraqi law, including but not limited to:

  • Illegal substances
  • Weapons or explosives
  • Hazardous materials

4. Delivery Time

We aim to deliver orders within 24 to 48 hours. However, delivery times may vary due to unforeseen circumstances such as weather, traffic, or other delays.

5. Refused or Undelivered Orders

If an order is refused or cannot be delivered, it will be returned to the sender at no additional charge.

6. Payments

Currently, we only accept cash payments for our services. Payments will be transferred to your preferred bank account, whether FIB Bank, Zain Cash, or any other provider.

7. Customer Responsibilities

As a customer, you are responsible for:

  • Providing accurate information, including recipient details and addresses.
  • Ensuring the parcel is properly packaged to prevent damage during transit.

8. Liability

While we take great care in handling your shipments, we are not liable for:

  • Damage caused by improper packaging or handling by third parties.
  • Delays due to circumstances beyond our control.

9. Account Access and Termination

Customers may request to delete their access to our system at any time. However, we reserve the right to terminate access if these terms are violated.

10. Data Protection

Your data is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

11. Amendments to Terms

We may update these terms and conditions at any time. Changes will be posted on our website with an updated effective date.

12. Contact Us

For questions about these terms, please contact us via WhatsApp at 0751 122 84 85.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.