Effective Date: 16/11/2024

At Spark Parcel we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data. By using our services, you agree to the terms outlined here.

1. Information We Collect

We collect all necessary data required for our shipping services, including but not limited to:

• Name
• Address
• Phone number
• Payment information
• Order details

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide shipment tracking
• Communicate updates about your orders
• Improve our services

3. Sharing Your Information

We may share your data with trusted partners that we work with to deliver our services. These partners include couriers and other logistics providers. We ensure that they handle your data responsibly and in compliance with applicable laws.

4. Data Protection

We take reasonable measures to protect your personal data from unauthorized access, disclosure, or misuse. These measures include secure storage systems and restricted access to your data.

5. Data Retention

We retain your data as long as you continue using our services. If you discontinue our services, your data may remain in our records for administrative purposes but will no longer be actively used.

6. Customer Rights

While customers cannot delete their data from our system, they may request to delete their access to the system. For further assistance, please contact us directly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us via WhatsApp at 0751 122 84 85.

spark parcel reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date.